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Free delivery for purchases over HK$1000
Free delivery for purchases over HK$1000

Privacy policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

Collection of Personal Information

French Wine Direct does not sell, share or trade customers personal information collected online with third parties. 

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you make a purchase via French Wine Direct or subscribe to French Wine Direct's newsletter, the personal information we collect may include your:

  - Name
  - Delivery Address
       - Email Address
  - Telephone Number
  - Mobile Number
  - Gender

The personal information we collect from you will be used in some or all of the following ways:

  - To deliver the products you have purchased from French Wine Direct
  - To update you on the delivery of the product and for customer support purposes
  - To provide you with relevant product information
  - To process your orders and to provide you with the services and information offered through our website and which you request
  - Further, we will use the information you provide to administer your account with us; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).

When you register as a subscriber of French Wine Direct's newsletters, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by emailing us at

Security of Your Personal Information

French Wine Direct ensures that all information collected will be safely and securely stored. We protect your personal information by: 
  - Restricting access to personal information
  - Securely destroying your personal information when it's no longer needed for our record retention purposes.